Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you:

• Request a solar quote or consultation
• Contact us via phone, email, or our website forms
• Sign up for our newsletter or promotional communications
• Participate in surveys or promotions
• Apply for financing through our partners

This information may include your name, email address, phone number, mailing address, utility information, and property details relevant to solar installation.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and complete solar installation projects
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities
• Personalize and improve your experience

How We Use Phone Communication Data

In addition to the general uses described above, we use phone communication data specifically to:

• Follow up on service inquiries you initiated through our website or other channels
• Qualify your project needs and schedule consultations with our energy advisors
• Provide quotes, estimates, and information about solar, heat pump, and battery storage services
• Conduct quality assurance reviews and compliance monitoring of AI and human agent interactions
• Train, improve, and maintain the performance and accuracy of our AI voice technology
• Comply with legal obligations, including TCPA recordkeeping and consent documentation requirements
• Resolve disputes and respond to complaints or legal claims

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in our operations (installers, financing partners)
• With utility companies as required for grid connection and net metering
• To comply with legal obligations or protect our rights
• With your consent or at your direction
• In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention — Call Data

We retain phone communication data according to the following schedule:

• Call recordings (audio files): Retained for 90 days from the date of the call, then automatically and permanently deleted from our systems.
• Call transcripts: Retained as part of your customer record for as long as we maintain an active customer relationship, plus any additional period required by applicable law.
• Call metadata (date, time, duration, outcome): Retained as part of your customer record for the same period as transcripts.
• Consent records: Retained for a minimum of five (5) years from the date of consent or revocation, as required for TCPA compliance documentation.

You may request early deletion of call recordings and transcripts at any time by contacting us at privacy@nuwattenergy.com. Consent records may be retained as required by law even after other data is deleted.

ClimaIQ Mobile Application & Site Evaluation Data

When you use or interact with the ClimaIQ mobile application (used by our field representatives), the following data may be collected during a site evaluation:

• Property information: Address, square footage, year built, number of stories, foundation type, insulation levels, window types, and other building characteristics
• Photographs: Images of your home exterior, electrical panel, heating/cooling equipment nameplates, attic insulation, and proposed equipment locations
• 3D room measurements: LiDAR-captured room dimensions, wall areas, window counts, and floor plans using Apple's RoomPlan technology
• Equipment information: Current HVAC system manufacturer, model number, age, and specifications extracted via optical character recognition (OCR) from equipment nameplates
• Utility bill data: If you provide a utility bill for scanning, we extract usage (kWh), cost, rate, utility provider, and billing period. We only retain the last 4 digits of your account number.
• GPS location: Latitude and longitude of the property for climate data lookup and design purposes
• Voice recordings: If voice notes are captured during the evaluation, audio is stored locally on the device and may be transcribed using Apple's on-device speech recognition. Transcriptions are used solely for evaluation notes.
• Comfort preferences: Room-by-room comfort complaints (temperature, draft, noise, humidity feedback)

How we use this data: Site evaluation data is used exclusively to design your heat pump system, generate proposals, calculate savings estimates, apply for rebates on your behalf, and coordinate installation. We do not sell, rent, or share your site evaluation data with third parties except as necessary to provide our services (e.g., sharing equipment specifications with our installation contractors, submitting rebate applications to utility programs).

Data retention: Site evaluation data, photographs, and room measurements are retained for the duration of your project and for up to 3 years after project completion for warranty support and service records. You may request deletion of your evaluation data at any time by contacting privacy@nuwattenergy.com.

AI processing: Uploaded documents (utility bills, equipment nameplates) may be processed using AI services (including Claude by Anthropic) for data extraction. Documents are processed in real-time and are not stored by AI service providers beyond the duration of the processing request. NuWatt Energy retains the extracted structured data but not the raw document images after processing is complete.

Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of promotional communications
• Request a copy of your data
• Lodge a complaint with a supervisory authority

Additional Rights — Phone Communications

In addition to the general rights above, you have the following rights related to phone communications and AI voice interactions:

• Request a copy of any call transcript associated with your account
• Request deletion of call recordings before the 90-day automatic deletion period
• Opt out of future AI voice calls at any time (reply STOP to texts, tell the AI agent, call (877) 772-6357, or email team@nuwattenergy.com)
• Request transfer to a live human representative during any AI voice call
• Request to be placed on our internal Do-Not-Call list
• Revoke your Prior Express Written Consent (PEWC) for automated communications at any time

To exercise any of these rights, contact us at privacy@nuwattenergy.com or call (877) 772-6357.

Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. Some features of our website may not function properly if you disable cookies.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.